Stakeholders and interaction with them

Stakeholders - legal and individuals persons, stakeholders holding a legitimate interest in the Company's activities, depend on it and may influence it.

Allseeds Group stakeholders are society, employees, media, government, business partners, investors, NGOs, international organizations, citizens' associations and more.

Stakeholder categories

Stakeholders

Sphere of interests

Government agencies

Government agencies of all levels and institutions in the territory of the presence of enterprises (branches)

Socio-economic cooperation

Local communities

Residents of settlements in the territory of presence of enterprises (branches)

Information on activities, interaction with the population, mutually beneficial partnership

Employees

Allseeds staff

Organization of work of enterprises

Non-governmental organizations, associations of citizens

Association of citizens, organizations

Informing about company activity, social cooperation, incl. influence on social, cultural, environmental and others. areas in the presence regions

The media

Regional, regional, all-Ukrainian mass media

Dissemination of information about the activity of the enterprise, communication of up-to-date information through mass media to all groups of stakeholders

Business partners

Business organizations - suppliers and buyers, other customers

Organization and conducting of business activities, mutually beneficial partnership

International organizations

Fosfa, ACC, EBA, USUBC and others.

Joint programs for protection of business interests, information, lobbying

Investors

Shareholders of the company

Financial and operational activities of the company, information on key events of the company

 

MECHANISM OF INTERACTIONS  WITH INTERESTED PARTIES

Information (press releases, reports, website, social networks, handouts)

Exchange of views (direct communication, negotiations, consultations, public hearings, roundtables, conferences, seminars, etc.)
Identifying thoughts and interests (polls, questionnaires, personal communication)

Participation in stakeholder events (meetings, thematic forums, conferences)
Joint activities (projects, events, promotions, competitions)

PRINCIPLES OF ALLSEEDS INTERACTION WITH STAKEHOLDERS

The company adheres to the basic principles of interaction with stakeholders, namely:

  • Provide comprehensible information in a format and language appropriate to stakeholder needs.
  • Advance informing stakeholders about the plans and activities of the Allseeds Group companies. 
  • Provide information in accessible ways and channels, as well as in places convenient to stakeholders.
  • Transparent mechanism for answering questions, suggestions or complaints from stakeholders.
  • The mechanism of receiving, reviewing and responding to complaints, complaints

                                                  CHANNELS AVAILABLE TO STAKEHOLDERS

Government agencies

Reporting

Certification

Correspondence (mail)

Society, local communities

Boxes of appeals

Website

Pages on social networks

Phone

Personal reception

Community Meeting

Correspondence: e-mail, mail

The feedback form on the company website

Employees

Box of appeals

Website

Chat in social network

Personal reception

Phone

Non-governmental organizations, associations of citizens

Box of appeals

Website

Pages on social networks

Phone

Personal reception

Community Meeting

Letters, e-mail, mail

The feedback form

The media

Website

Company Press Center

Business partners

Website

Correspondence: e-mail, mail

Personal meetings

Phone

International organizations

Website

Social networks

Correspondence: e-mail, mail

Personal meetings

Phone

Investors

Website

Reporting

Correspondence: e-mail, mail

Personal meetings

Phone

 

The Allseeds Group staff responsible for recording and registering complaints and complaints receive and record the petitioners' complaints received as follows:

• in person: appeals received in any form or form to the company.

• by mail: Letter-to-mail or special mailing to the Allseeds Group mailing address.

• by telephone: complaints / complaints received orally by telephone.

• e-mail, through the site: appeals / complaints, received in any arbitrary or special form electronically through the form posted on the corporate website of the Allseeds Group, or on the e-mail of the person responsible for the registration and registration of the appeals.

• through the complaint box: appeals / complaints received in an arbitrary or special form through the complaint boxes in the presence of Allseeds Group companies.

                                                   Handling of appeals  and complaints

Accepted and registered appeals /complaints, the person responsible for their registration and registration within 1 business day from the date of receipt sends to the director of the company, who appoints the person responsible for review and decision on the merits of the appeal, or personally gives instructions for settlement and response to the question.

Terms of consideration of appeals and complaints
Offers, statements and complaints are considered by responsible persons from 5 working days and are resolved within no more than one month from the day of their receipt. In this case, the total term of resolving the issues stated in the appeal may not exceed forty-five days from the Law on Citizens' Appeals.

                                               Response to appeals and complaints

The response to appeal/ complaint shall be provided to the applicant in the same manner as was received, unless otherwise agreed with the applicant to consider the appeal / complaint.

According to the Law on Citizens' Appeals, anonymous appeals may be left unanswered. Appeals from persons found incompetent by the court are also not considered.

                                                           CONFIDENTIALITY

According to the legislation of Ukraine it is not allowed to disclose received appeals, information about the personal life of citizens without their consent, or information that constitutes a state or other protected by law, as well as information that oppresses the rights and legitimate interests of citizens.

It is not allowed to find out the identity of the person who is not related to the appeal. At the request of the applicant, orally or in the text of the application, his name, place of residence and work shall not be disclosed.

This prohibition does not extend to the communication of the information contained in the appeal to the persons involved in the case.