Stakeholders - legal and individuals persons, stakeholders holding a legitimate interest in the Company's activities, depend on it and may influence it.
Allseeds Group stakeholders are society, employees, media, government, business partners, investors, NGOs, international organizations, citizens' associations and more.
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Stakeholder categories |
Stakeholders |
Sphere of interests |
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Government agencies |
Government agencies of all levels and institutions in the territory of the presence of enterprises (branches) |
Socio-economic cooperation |
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Local communities |
Residents of settlements in the territory of presence of enterprises (branches) |
Information on activities, interaction with the population, mutually beneficial partnership |
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Employees |
Allseeds staff |
Organization of work of enterprises |
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Non-governmental organizations, associations of citizens |
Association of citizens, organizations |
Informing about company activity, social cooperation, incl. influence on social, cultural, environmental and others. areas in the presence regions |
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The media |
Regional, regional, all-Ukrainian mass media |
Dissemination of information about the activity of the enterprise, communication of up-to-date information through mass media to all groups of stakeholders |
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Business partners |
Business organizations - suppliers and buyers, other customers |
Organization and conducting of business activities, mutually beneficial partnership |
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International organizations |
Fosfa, ACC, EBA, USUBC and others. |
Joint programs for protection of business interests, information, lobbying |
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Investors |
Shareholders of the company |
Financial and operational activities of the company, information on key events of the company |
MECHANISM OF INTERACTIONS WITH INTERESTED PARTIES
Information (press releases, reports, website, social networks, handouts)
Exchange of views (direct communication, negotiations, consultations, public hearings, roundtables, conferences, seminars, etc.)
Identifying thoughts and interests (polls, questionnaires, personal communication)
Participation in stakeholder events (meetings, thematic forums, conferences)
Joint activities (projects, events, promotions, competitions)
PRINCIPLES OF ALLSEEDS INTERACTION WITH STAKEHOLDERS
The company adheres to the basic principles of interaction with stakeholders, namely:
- Provide comprehensible information in a format and language appropriate to stakeholder needs.
- Advance informing stakeholders about the plans and activities of the Allseeds Group companies.
- Provide information in accessible ways and channels, as well as in places convenient to stakeholders.
- Transparent mechanism for answering questions, suggestions or complaints from stakeholders.
- The mechanism of receiving, reviewing and responding to complaints, complaints
CHANNELS AVAILABLE TO STAKEHOLDERS
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Government agencies |
Reporting Certification Correspondence (mail) |
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Society, local communities |
Boxes of appeals Website Pages on social networks Phone Personal reception Community Meeting Correspondence: e-mail, mail The feedback form on the company website |
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Employees |
Box of appeals Website Chat in social network Personal reception Phone |
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Non-governmental organizations, associations of citizens |
Box of appeals Website Pages on social networks Phone Personal reception Community Meeting Letters, e-mail, mail The feedback form |
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The media |
Website Company Press Center |
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Business partners |
Website Correspondence: e-mail, mail Personal meetings Phone |
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International organizations |
Website Social networks Correspondence: e-mail, mail Personal meetings Phone |
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Investors |
Website Reporting Correspondence: e-mail, mail Personal meetings Phone |
The Allseeds Group staff responsible for recording and registering complaints and complaints receive and record the petitioners' complaints received as follows:
• in person: appeals received in any form or form to the company.
• by mail: Letter-to-mail or special mailing to the Allseeds Group mailing address.
• by telephone: complaints / complaints received orally by telephone.
• e-mail, through the site: appeals / complaints, received in any arbitrary or special form electronically through the form posted on the corporate website of the Allseeds Group, or on the e-mail of the person responsible for the registration and registration of the appeals.
• through the complaint box: appeals / complaints received in an arbitrary or special form through the complaint boxes in the presence of Allseeds Group companies.
Handling of appeals and complaints
Accepted and registered appeals /complaints, the person responsible for their registration and registration within 1 business day from the date of receipt sends to the director of the company, who appoints the person responsible for review and decision on the merits of the appeal, or personally gives instructions for settlement and response to the question.
Terms of consideration of appeals and complaints
Offers, statements and complaints are considered by responsible persons from 5 working days and are resolved within no more than one month from the day of their receipt. In this case, the total term of resolving the issues stated in the appeal may not exceed forty-five days from the Law on Citizens' Appeals.
Response to appeals and complaints
The response to appeal/ complaint shall be provided to the applicant in the same manner as was received, unless otherwise agreed with the applicant to consider the appeal / complaint.
According to the Law on Citizens' Appeals, anonymous appeals may be left unanswered. Appeals from persons found incompetent by the court are also not considered.
CONFIDENTIALITY
According to the legislation of Ukraine it is not allowed to disclose received appeals, information about the personal life of citizens without their consent, or information that constitutes a state or other protected by law, as well as information that oppresses the rights and legitimate interests of citizens.
It is not allowed to find out the identity of the person who is not related to the appeal. At the request of the applicant, orally or in the text of the application, his name, place of residence and work shall not be disclosed.
This prohibition does not extend to the communication of the information contained in the appeal to the persons involved in the case.